CERTIFIED & PROVEN
Quality you can hand to your auditor
Most contract manufacturers will tell you they care about quality. Fewer will publish the number. WestOak's return rate is 0.11% and the page below shows you what that actually looks like, one board at a time.
THE PROOF
A thousand boards. One comes back.
Percentages are easy to skim past. So here are a thousand boards, the panel fills as WestOak builds them, and the ones that did not go right light up. This is the number, not a claim about the number.
CERTIFICATIONS
Held to the standards that win the work
HOW WE GET THERE
Four gates, and nothing skips one
The 0.11% is not luck and it is not one clever machine. It is four checkpoints a board has to clear, the first of which happens before anyone cuts a stencil.
THE PAPER TRAIL
What we can tell you about a board two years later
In a regulated market the record is part of the product. Here is what WestOak keeps and what happens when something does go wrong, including the parts still being confirmed.
TRACEABILITY
Recorded on the way through
Enough to answer an auditor's question without a scavenger hunt through three systems.
Lot and Date Code
Captured at incoming inspection and carried through box build
Approved manufacturer part number
Verified against the BOM, not substituted quietly
Build and Inspection Records
Retained per program requirement
Retention Period
Retained per program requirements
Unit Level Serialization
By request
WHEN SOMETHING SLIPS
Corrective action, not explanations
A 0.11% return rate means it does happen. What matters to a buyer is what happens next.
Containment First
Stop the shipment, quarantine the lot, tell you before you find out
Root cause, then a change
A fix to the process, not a note in a file
Formal CAPA Process
8D, 5-why, or the registrar's required format
Response Commitment
We address the comment within 2-3 days
Quality Manager
Assigned to you once you sign on
DOCUMENTATION
Everything your supplier-approval file needs, in one send.
Rather than five download links that quietly go out of date, ask and a person sends the current set the same day.
WHAT’S IN THE PACKET
AS9100D certificate
ISO 9001 certificate
J-STD-001 Class 3 credentials
Quality policy statement
Capabilities sheet